Our Location
Dashizhineng Building, Nanshan District, Shenzhen China
+86-755-66867080-8096
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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What is the best price you can offer?

Our price depends on product quantity and other market factors. We will send you an updated price list after you sending enquiry for further information.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity.

Can you provide OEM or ODM service?

Yes, We also offer a full set of OEM/ODM service for you.

Can you offer relevant documentation?

Yes, we can provide most documentation including certificates of analysis, insurance, origin and other export documents if required.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving deposit payment. The lead times become effective after we have received your deposit and your final approval for products. In all cases we will try to accommodate your needs.

What are you payment terms?

Standard payment terms: pay 30% deposit in advance, 70% balance before shipment.

More payment could be provided by T/T, LC, PAYPAL, WESTERM UNION and so on.

After-sales service?

Problems occurred during the warranty period (12 months)  shall basically be repaired free of charge.

Do you guarantee safe and secure delivery of products?

Yes, we always use high-quality export packaging. Specialist packaging and non-standard packing requirements may require an additional charge.

How about the shipping fees?

The shipping cost depends on the method you choose to get the goods. Express is normally the most quickest but also most expensive way. Seafreight is the best solution for large quantities.

Can you send me a sample?

Yes, we can send you a sample for checking our quality, but you need to pay sample fee which is lower than original price. This is to show the sincerity of business cooperation and it's also our company's rule.

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