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Faq
Can you offer relevant documentation?
Yes, we can provide most documentation including certificates of analysis, insurance, origin and other export documents if required.
What is the average lead time?
For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving deposit payment. The lead times become effective after we have received your deposit and your final approval for products. In all cases we will try to accommodate your needs.
What about your payment terms?
Standard payment terms: pay 30% deposit in advance, 70% balance before shipment.  More payment could be provided by T/T, LC, PAYPAL, WESTERM UNION and so on.
After-sales service?
Problems occurred during the warranty period (12 months)  shall basically be repaired free of charge.
Do you guarantee safe and secure delivery of products?
Yes, we always use high-quality export packaging. Specialist packaging and non-standard packing requirements may require an additional charge.
How about the shipping fees?
The shipping cost depends on the method you choose to get the goods. Express is normally the most quickest but also most expensive way. Seafreight is the best solution for large quantities.

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